Telehealth Commerce Platform
Your practice runs on
six tools that don't
talk to each other.
LUKE replaces your disconnected telehealth, CRM, e‑commerce, and compliance stack with one HIPAA‑compliant platform — purpose-built for practices selling prescription products online.
The Problem
You're paying for a telehealth platform, a CRM, an e-commerce tool, and a compliance layer. None of them know the others exist.
Scattered patient data
Your patient's intake form is in one system. Their prescription is in another. Their order history is in a third. Nobody has the complete picture — and PHI is scattered across six vendors with six separate BAAs.
Manual duct tape
Your staff copies data between systems, manually checks prescription status before shipping, and reconciles lead-to-patient conversions by hand. Every handoff is a compliance risk and an error waiting to happen.
No audit trail
When a regulator asks "who accessed this patient's record and when?" — you're pulling logs from four different platforms and praying they line up. There's no single, tamper-proof chain of evidence.
The Platform
Six domains. One system.
Zero gaps.
Every capability your practice needs — clinical, commerce, CRM, AI engagement, targeting, and platform security — integrated at the database level. Not bolted together with APIs. Built as one.
Clinical
Patient onboarding through treatment delivery, with prescription verification built into every workflow. FHIR-connected lab ordering, at-home specimen collection.
- Patient portal & intake
- AI-integrated scheduling
- Telehealth video (Doxy.me)
- Prescription management
- Lab ordering (Health Gorilla)
- At-home draws (Getlabs)
- Lab results & trend tracking
- Treatment plans
- Provider-patient messaging
Commerce
Rx-verified checkout that automatically gates purchases behind valid prescriptions. No manual checks.
- Prescription-gated checkout
- Stripe payment processing
- Order state machine
- Subscription products
- Invoice generation
- Email notifications
- Dose-variant pricing
- Payment recovery (dunning)
- SMS notifications
CRM
Lead-to-patient conversion in a single atomic transaction. No data falls between the cracks.
- Lead scoring (0–100)
- Pipeline management
- Stage tracking & history
- Bulk import
- Nurture sequences
- Conversion analytics
AI Engagement
Your front desk never sleeps. AI-powered chat, voice, and WhatsApp — booking appointments, checking prescriptions, tracking orders, and handling patient self-service in real time.
- Live appointment scheduling
- Prescription & order status
- Lab results check
- Chat-based registration
- Provider messaging
- Proactive notifications
- AI voice phone agent
- WhatsApp integration
- Bilingual (EN/ES)
Targeting
AI-powered geotargeting that reaches patients near competitor clinics with mobile and streaming TV ads — then tracks every store visit.
- Competitor location targeting
- GPS-verified attribution
- Streaming TV & mobile ads
- AI campaign optimization
- Real-time foot traffic tracking
- Multi-channel (Amazon, Spotify, CTV)
Platform
HIPAA-grade security infrastructure that every domain inherits. Not an add-on. The foundation.
- Per-tenant encryption
- Crypto-shredding
- JWT + MFA auth
- Row-Level Security
- Hash-chained audit trail
- Compliance endpoints
- Automated breach detection
- Multi-state licensing
- Feature flags
Order blood work. Schedule the draw. It all flows back.
FHIR-connected lab ordering through Health Gorilla — LabCorp, Quest, BioReference. At-home phlebotomy via Getlabs. 500+ test LOINC compendium. Full order lifecycle tracking with biomarker trend visualization.
Built For
Purpose-built for hormone optimization
and DTC telehealth.
LUKE was designed from the ground up for clinics that prescribe, compound, and ship — not general-purpose telemedicine.
Hormone Optimization
TRT, HRT, peptide therapy — with Rx-gated checkout, lab panel tracking, and refill management built in. The workflows your clinic actually uses.
Weight Management
GLP-1 protocols, semaglutide programs, and titration tracking with automated compliance checks and subscription billing.
DTC Telehealth
Direct-to-consumer clinics that need to acquire, treat, and retain patients online — with every step HIPAA-compliant and auditable.
Security is not a feature.
It's the architecture.
Most platforms encrypt data in transit and call it compliant. LUKE encrypts every sensitive field at rest with AES-256, maintains a SHA-256 hash-chained audit trail that's mathematically tamper-proof, and isolates every tenant at the database level with PostgreSQL Row-Level Security.
Per-tenant encryption keys
Your PHI is encrypted with keys no other tenant can access. Keys rotate with zero downtime.
Tamper-proof audit trail
Every access, modification, and deletion is logged in an append-only, hash-chained record. If a single entry is altered, the chain breaks.
Database-level tenant isolation
PostgreSQL RLS policies enforce tenant boundaries. Even if application code has a bug, cross-tenant data access is blocked by the database itself.
Breached password detection
Staff passwords are checked against known breach databases via HIBP k-anonymity. Compromised credentials are blocked before they're ever set.
Pricing
Transparent. Simple. No surprises.
Every plan includes HIPAA compliance, field-level encryption, and a signed BAA.
$2,500 one-time onboarding
For solo practices launching telehealth commerce.
- 2 providers
- 500 active patients
- 1,000 CRM leads
- Full clinical workflow
- Rx-verified checkout
- Lead scoring & pipeline
- AI chat widget
- Basic geotargeting ads
- Email support
$5,000 one-time onboarding
The workhorse for established practices scaling up.
- 10 providers
- 2,500 active patients
- 5,000 CRM leads
- Per-tenant encryption keys
- White-label patient portal
- Subscription products
- AI chat + voice + WhatsApp
- Geotargeting + streaming TV ads
- Priority support (4hr SLA)
Custom onboarding
For multi-location and high-volume DTC brands.
- Unlimited everything
- Dedicated encryption keys
- Full white-label
- API access & webhooks
- Custom RBAC roles
- Full AI suite + custom training
- Full targeting suite + exclusivity
- EHR integration support
- 1-hour SLA + Slack channel
Stop paying seven vendors
to do one platform's job.
Here's what you're spending today — and what LUKE replaces.
| What you're using | Typical cost | With LUKE |
|---|---|---|
| Telehealth video platform | $35 – $100/mo | ✓ Integrated (Doxy.me) |
| Healthcare CRM | $100 – $800/mo | ✓ Built-in |
| E-commerce + Rx checkout | $79 – $599/mo | ✓ Built-in |
| HIPAA compliance tooling | $300 – $1,500/mo | ✓ Built-in |
| Email platform | $50 – $300/mo | ✓ Built-in |
| AI front desk / virtual assistant | $150 – $500/mo | ✓ Built-in |
| Geotargeting ad platform | $300 – $375/mo | ✓ Built-in |
One platform.
One vendor. One BAA.
Book a free consultation. No commitment required.
Your practice is live in under two weeks.